Prepaid Cell Phones & Grace

Ephesians 2:18-22

For through [Jesus] we both have access in one Spirit to the Father. So then you are no longer strangers and aliens, but you are fellow citizens with the saints and members of the household of God, built on the foundation of the apostles and prophets, Christ Jesus himself being the cornerstone, in whom the whole structure, being joined together, grows into a holy temple in the Lord. In him you also are being built together into a dwelling place for God by the Spirit.

These two verses have been showing up on my Facebook newsfeed a lot lately.  Typically the posts are directed toward conservative immigration reform, but I've been (thankfully) disconnected from American politics for about two weeks now so I have been considering these verses in a different light. 

I am humbled and amazed by the hospitality of the people here in Malaysia.  We have been invited to so many dinners, lunches, and other gatherings over the last two weeks.  People we barely know have picked us up to take us to church and Bible study.  There have been various parishioners who have gracefully corrected our ways of eating traditional meals and were gracious when foods were too spicy for us to endure.  

Even strangers have been incredibly helpful and welcoming to us. One particular story from the past week comes to mind.

We received cell phones from my supervisor when we arrived in Malaysia with the instructions to "fill them up," meaning we need to put more minutes on the prepaid cell card. Totally oblivious about how to do this, we Googled it, hoping we would be able to do virtually everything online for the first few days in-country.  Unfortunately, we weren't able to do anything with our phones online but discovered that we could go to any 7/11 and reload our phones.  

So we went. 

And as if we don't stand out enough as foreigners, we are also probably the only people in the country who don't know how to reload our phones.  So the sweet woman behind the counter refrained from laughing at us, took our money, and handed us the receipt. 

And we looked at her blankly. "So, it's reloaded?" I asked. She pointed to the receipt in my hand and I noticed the long code number printed there. "Umm..." I had no idea what I was supposed to do. 

"I will do it," she helpfully replied.  I handed the phone back over with the receipt and she entered the number, showing me how to reload my phone with minutes.  

Then it was Daniel's turn. For one reason or another, Daniel's code wouldn't go through. It kept directing him to customer service.  So we stood in the 7/11 and tried over and over again. Finally, we went back to the woman behind the counter and asked her to help us.  

The poor woman called customer service, called her manager, re-entered the code, called her manager again, and called customer service again. She was dead set on helping us poor Americans figure out this phone problem. Unfortunately, nothing worked. You could tell that she was just as defeated as we were when we asked for a refund. 

I won't forget that woman. Not because we now know how to reload minutes on our cell phones, but because she was so helpful and so gracious to a completely lost couple in a new place.  She didn't have to stand there for fifteen to twenty minutes trying to solve a problem that wasn't her own.  But she did.  And it made me feel a little bit at home, as if we weren't such silly outsiders in this country.  I don't know why she was so gracious so us, but I am so thankful that she was.